What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    cancel subscription

    Asked by wtucker0092 on December 22, 2015 at 12:13 PM

    I canceled my subscription about 2 weeks ago.  My card got charged today.  Can refund these charges and cancel my subscription please?

  • Profile Image

    Answered by victor on December 22, 2015 at 01:34 PM

    Sorry for this inconvenience and to see that you have cancelled your account. Since this you are using PayPal, you first require to cancel your subscription from Paypal. 

    This will prevent from getting billed again. Once you have cancelled your paypal, please let us know so we may proceed in your refund of your last payment.

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    Answered by wtucker0092 on December 22, 2015 at 01:45 PM
    Already done and by the way your product and support was outstanding. It is
    just I don't need the service anymore
    ...
  • Profile Image

    Answered by victor on December 22, 2015 at 03:01 PM

    Thank you for your kind words. We will truly miss and hope you return shortly.

    I have started the refund process. Please allow a couple of days for the refund. If you do not get the refund, please let us know so we can review it and see how we may proceed.

    Happy Holidays