Exporting PDF of submissions only shows short version

  • WKCompliance
    Asked on December 22, 2015 at 12:16 PM

    I have tried to save a pdf copy of the form but if you click Get PDF you only get a summary page, if I try to print using a PDF printer again I only get a summary page.  

    when using my form i am looking to get a whole copy of the information. is it possible to do this?

    Jotform Thread 730662 Screenshot
  • Ben
    Replied on December 22, 2015 at 1:44 PM

    Based on what you have mentioned, you have modified your PDF layout. To return it back to the old layout, you will first need to reset the PDF layout.

    You can do that by clicking on Get PDF and then entering the PDF Designer (through the sub option that is shown after clicking on Get PDF).

    Exporting PDF of submissions only shows short version Image 1 Screenshot 30

    Once there, you will see the Reset option on the right side.

    Exporting PDF of submissions only shows short version Image 2 Screenshot 41

    It is important to note that once you click on Reset, you should wait for it to finish and close that tab - if you click on Save it will save the current layout, not the reset-ed one.