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    Email notifications are no longer received

    Asked by LingoDocs on December 22, 2015 at 02:19 PM
    This is happening to us again... Can you please REFRESH the e-mails so we
    can receive them... it's for an online sales that we need to receive.
    Thank you
    email emali notification
  • Profile Image

    Answered by Ben on December 22, 2015 at 02:24 PM

    As mentioned on the previous thread, I took a look at the same form as before: http://form.jotformpro.com/form/52844963978981, but the email at this time only shows: "undefined" as the email content.

    The email setup is likely to cause you issues at one point or the other since both the FROM and TO headers contain the same email address, so I would suggest to either send the email from noreply@jotform.com or to send it over the SMTP server as you had it before.

    To fix this current email, you should either manually add the fields, or recreate it by removing this one and adding a new one in its place.

    I would suggest removal of current and creating new one, but both ways should work just the same.

    These two guides will help you with this:

    How to Delete Notifications/Autoresponder

    Setting Up Email Notifications

    Do let us know how it goes.