What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    PDF files are empty

    Asked by tombolanpl on December 22, 2015 at 02:55 PM


    we published our form yesterday and suddenly some answers have been lost, in the sense that we get the PDF but it is empy (just the submission date). An example is attached.

    We cannot retrieve the other date from the registrant, like email, even in the excel report we download from you.

    Is there any way to get these lost information? We don't have other way to contat people completing the forms.

    Thanks in advance,


    Page URL:

  • Profile Image

    Answered by victor on December 22, 2015 at 03:57 PM

    Sorry for this inconvenience. I have just reviewed you forms and submission. I was able to view them properly. Could you please indicate the URL you are using to view the submissions?

    I notice that you are using our Europe servers. I recommend using the following URL


    If you are still not able to view them, please let us know and we will be glad to take another look.