What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm Feedback Button How to Disable on Mobile

    Asked by adrianmw on December 22, 2015 at 03:29 PM

    Hello, love this wordpress plugin! But it is not looking good on mobile phones. How can I disable it or have it just link to the page that has my embedded form?

    Page URL:

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    JotForm Support

    Answered by Mike_G on December 22, 2015 at 04:47 PM

    I'm sorry, but you cannot have the form embedded as a Feedback on your website and make it appear as a link only on mobile phones.

    I have checked your website on an android phone and was able to reproduce the same issue as what you have on your screenshot above. it seems that the form isn't being responsive on mobile. Can you try if enabling the option "Responsive Form" under the General Settings tab of the Preferences would solve the issue you're having?

    I hope that helps, please let us know if you need any further assistance. Thank you.

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    Answered by adrianmw on December 22, 2015 at 09:44 PM

    Hello, I fixed the responsiveness but am still having issues with the mobile view. I think it might have to do with the Form Dimensions. Currently my settings are 600W and 700H. Please help!

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    JotForm Support

    Answered by Mike_G on December 23, 2015 at 02:35 AM

    Can you try if embedding your form using the codes below will help?

    <script src="https://form.jotform.com/static/feedback2.js?3.3.REV" type="text/javascript">

      var parentWidth = window.innerWidth;

      if(window.innerWidth <= 499) {parentWidth = window.innerWidth;} else {parentWidth =  500;}

      var JF_50458799987179 = new JotformFeedback({

         formId     : "50458799987179",

         buttonText : "Request a Quote",

         base       : "http://www.jotform.com/",

         background : "#8f331e",

         fontColor  : "#FFFFFF",

         buttonSide : "right",

         buttonAlign: "center",

         type       : "false",

         width      : parentWidth,

         height     : "700",



    Notice that I've added and updated the lines hightlighted in yellow on your original script.

    Let us know how it goes. We will wait for your response. Thank you.

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    Answered by adrianmw on December 28, 2015 at 07:21 PM

    It worked! Thank you.