JotForm Feedback Button How to Disable on Mobile

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    Asked on December 22, 2015 at 03:29 PM

    Hello, love this wordpress plugin! But it is not looking good on mobile phones. How can I disable it or have it just link to the page that has my embedded form?

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    Answered on December 22, 2015 at 04:47 PM

    I'm sorry, but you cannot have the form embedded as a Feedback on your website and make it appear as a link only on mobile phones.

    I have checked your website on an android phone and was able to reproduce the same issue as what you have on your screenshot above. it seems that the form isn't being responsive on mobile. Can you try if enabling the option "Responsive Form" under the General Settings tab of the Preferences would solve the issue you're having?

    I hope that helps, please let us know if you need any further assistance. Thank you.

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    Answered on December 22, 2015 at 09:44 PM

    Hello, I fixed the responsiveness but am still having issues with the mobile view. I think it might have to do with the Form Dimensions. Currently my settings are 600W and 700H. Please help!

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    Answered on December 23, 2015 at 02:35 AM

    Can you try if embedding your form using the codes below will help?

    <script src="" type="text/javascript">

      var parentWidth = window.innerWidth;

      if(window.innerWidth <= 499) {parentWidth = window.innerWidth;} else {parentWidth =  500;}

      var JF_50458799987179 = new JotformFeedback({

         formId     : "50458799987179",

         buttonText : "Request a Quote",

         base       : "",

         background : "#8f331e",

         fontColor  : "#FFFFFF",

         buttonSide : "right",

         buttonAlign: "center",

         type       : "false",

         width      : parentWidth,

         height     : "700",



    Notice that I've added and updated the lines hightlighted in yellow on your original script.

    Let us know how it goes. We will wait for your response. Thank you.

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    Answered on December 28, 2015 at 07:21 PM

    It worked! Thank you.