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    Payment Form - Fee Added

    Asked by sacballettickets on December 22, 2015 at 03:35 PM

    Good afternoon,


    Every time I create a form that has paypal embedded into it, there is an $11 shipping fee that is added to everyone's purchase. How can this be resolved? I have called paypal and they continue to advise me that this must be on your end as I have adjusted everything within our account.


    Thank you,


    Erica Kobbe



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    Answered by Ben on December 22, 2015 at 05:01 PM

    I took a look at your account Erica and it seems that you are have already contacted us before on this: http://www.jotform.com/answers/621240

    Please do check that thread to see the suggestions made by my colleague about your flat fee setup.

    I would also like to ask you to reply on that thread instead of this thread since my colleague has already made a suggestion so it would allow us to better assist you there.

    Thank you.