Change primary email

  • Profile Image
    Asked on December 22, 2015 at 04:24 PM

    Hi There: 

    A former staffer setup an account with JotForm - 

    We have access to the account and would like to continue to use it and pay for it, but her email is no longer active. 

    Can you help us to change the primary email to ?

    Also, we setup a form last year that actually emailed a third email - - but we can't seem to remember how to direct the submissions to a different email per form. Can you help us to set it up so that submissions to new forms go to other email addresses? We've been able to connect our Google Drive (Sheets) which works pretty well but want the submissions to go individually to the email address also. 


    Thanks much! 

    Dan - 

    231-348-7047 office 

    231-330-3613 cell 

  • Profile Image
    Answered on December 22, 2015 at 07:44 PM

    If you want to change your account email address, here are the steps:

    1. Login to your account.

    2. Click on the person looking icon and then click on "Account"

    3. Click on "Profile" tab and click on Edit option right of your email address:

    If you want to change recipient email address of you email Notification, you can change it in Notification settings.



    If you want to change the Recipient E-mail set in the form Notification Email you can change it by following the user guide:

    Let us know if you need further assistance.