form is not fillable

  • poochplay
    Asked on December 22, 2015 at 11:50 PM

    Hi

     

    my form has been fillable.  Now all of a sudden is not.

     

    I got to "my forms".  click on edit the form.  save the form.  ask to preview form in a new tab.  

     

    try to fill in the blanks and it just highlights the whole space and no typing is allowed

     

    help

  • Chriistian Jotform Support
    Replied on December 23, 2015 at 3:08 AM

    Hi,

     

    I checked your form and have noticed that it does indeed show an empty field while I was typing.

    form is not fillable Image 1 Screenshot 50

    However, when I highlighted the field, it seems like the text input is there.

    form is not fillable Image 2 Screenshot 61

    This might be due to the font being the same color as the background.

    I made a clone of your form and opened it using the Form Designer and have confirmed my suspicions.

    form is not fillable Image 3 Screenshot 72

    To fix this, you can try changing the font color of the fields by opening the Designer page and setting the white font color to a different color.

    form is not fillable Image 4 Screenshot 83

    Or you can also try injecting the following css to change the font color to black:

    .form-textbox {

        color: #111111;

    }

    Here is an article that can help you with injecting a custom css to your form: How to Inject Custom CSS Codes 

    Once the css code is inserted, all the input fields should be displayed properly.

     

    Do inform us if you need further assistance,
    Regards.