What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Submission

    Asked by singlestraveservice on December 23, 2015 at 10:06 AM

    I created a form that ends with a payment ... at the moment jot form only notifies us if they complete the payment step.. BUT it is critical that we also receive notifications for those people who do not pay but fill out the form.. HOW DO WE DO THAT

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    Answered by victor on December 23, 2015 at 10:27 AM

    If I understand you correctly, you wold like to get notifications for the incomplete payments. This can be done by enabling the attribute in the properties of the payment gateway

    For more details on this, you may visit our users guide:

    How to setup Incomplete Payment Notification E-mail

    Please let us know if this helps.

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    Answered by singlestraveservice on December 23, 2015 at 11:45 AM
    Got it – but why doesn't your test submission appear in the app I did see it in my inbox but should be here in the Jott form iPhone app
    Sent from my iPhone
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    JotForm Support

    Answered by Welvin on December 23, 2015 at 12:26 PM

    Unfortunately, our iPhone App can only display those successful submissions. Pending payments won't be sync in the app.