What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Confirmation of payment and the provision of services

    Asked by malinaresearch on December 23, 2015 at 10:06 AM
    Good afternoon!I want to know how do I get a confirmation of payment and confirmation of the provision of services ( in my case it is 1000 submissions - $ 19 ) ?
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    JotForm Support

    Answered by Kiran on December 23, 2015 at 11:03 AM

    I see that your account is now holding Free subscription. Did you upgrade your account to any of the paid subscriptions? Once you upgrade your account, you should be receiving an email from our payment processor with the receipt. Also, your account status should be showing the upgrading status.

    If you have already upgraded your account, please let us know the reference number that you have received so that we will see what best we can do for you.

    Thank you!

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    JotForm Support

    Answered by Kiran on December 23, 2015 at 11:37 AM

    I also see that the account is flagged as overlimit since you have received about 137 submissions and storage space is occupied more than 100MB. Please be noted that Free accounts are limited to receive only 100 submissions per month and can store files upto 100MB only. It is required to upgrade your account if you need to continue to receive the submissions. 

    Let us know if you need any further assistance. We will be happy to help.

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    Answered by malinaresearch on December 30, 2015 at 07:45 AM
    Hello! You do not have Russian-speaking representative?
    2015-12-23 18:02 GMT+02:00 JotForm :
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    JotForm Support

    Answered by beril on December 30, 2015 at 09:57 AM

    Я создал отдельный поток для вас, так что кто-то в вспомогательного персонала будет в состоянии помочь вам с вашим конкретным требованиям. Пожалуйста, следуйте туда: