A week ago, I stopped receiving email notifications. HELP!

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    kmccommon
    Asked on February 05, 2012 at 05:20 PM

    Hi, a week ago all email notifications from Jotform stopped arriving in my email inbox (hosted by gmail).  This is a big problem because new clients booking online through my reservation form (hosted by Jotform) and I normally am notified.

    Hoping to fix this issue, I logged onto Jotform and changed the email to receive notifications.  This did not fix the problem.  I had a new client fill out my Jotform today and I did not receive an email.

    Nothing has changed on our end of things - we were receiving notifications normally up until 7+ days ago.

     

    HELP!

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    kmccommon
    Answered on February 05, 2012 at 05:28 PM

    I went into my resevation form's SETUP AND EMBED settings and sent a "TEST" email to myself.  It never arrived in my inbox.

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    kmccommon
    Answered on February 05, 2012 at 05:29 PM

    The form having problems is called "ILD: Lighting Event Reservation Form".  All of the other forms are working correctly and sending notifications.

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    fxr
    Answered on February 05, 2012 at 05:32 PM

    Can you please change the Sender Email of the notification to noreply@jotform.com and check if a test submission works properly? 

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    kmccommon
    Answered on February 05, 2012 at 05:40 PM

    I did this and still did not receive an email.

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    fxr
    Answered on February 05, 2012 at 06:01 PM

    I dont see the change having been made on the form.

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    kmccommon
    Answered on February 05, 2012 at 06:06 PM

    I just changed the setting again.  Saved the changes.  Sent a test email.  No email received at events@ildlighting.com yet.

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    fxr
    Answered on February 05, 2012 at 06:09 PM

    I do see the email in our log, give it a few minutes and see if it turns up:

    /var/log/mail.log:Feb 5 18:05:11 monk sendmail[8853]: q15N5BLY008853: to=events@ildlighting.com, ctladdr=events@XXXXXXX.com (1002/1003), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=37412, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (q15N5B38008854 Message accepted for delivery)
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    kmccommon
    Answered on February 05, 2012 at 06:28 PM

    I'm going to have our IT dept look at our email server on Tuesday when our office re-opens.  Thank you for your prompt responses.  Happy Super Bowl Sunday!

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    fxr
    Answered on February 05, 2012 at 06:40 PM

    :)

    You can ask them where the message which was given an id of 'q15N5B38008854' by your mail server went to. 

    Let us know the outcome. 

     

    Have a good night.