We need to cancel monthly subscription.

  • Profile Image
    Ilona Heil  
    Asked on December 23, 2015 at 10:58 AM

    Hello again, 


    I just received an answer to my mail, saying that we have only an free account, But we payed again a bill of around 19,- Dollar.

    Details of the payment:  Your JotForm Inc receipt [#2894-6974])

    We need to cancle the payment as soon as possible, cause we are not using the form anymore. 

    Thank you, 


    Kind regards, 

    Ilona Heil 

  • Profile Image
    Answered on December 23, 2015 at 11:57 AM

    Hello Ilona,

    Upon checking I found that you have two accounts with email address assistenz@rffs.de :

    Ilona1 - Bronze monthly subscription.

    Regionalforum - Free account.

    For security reasons, I would request you to please sign in to your account "Ilona1 " and then send us your cancellation request. We will do the needful.

    Alternatively you can cancel your subscription yourself. The following guide should help you:  http://www.jotform.com/help/341-How-to-Downgrade-Subscription-back-to-Free-Account 

    Thank you!