- Ilona HeilAsked on December 23, 2015 at 10:58 AM
I just received an answer to my mail, saying that we have only an free account, But we payed again a bill of around 19,- Dollar.
Details of the payment: Your JotForm Inc receipt [#2894-6974])
We need to cancle the payment as soon as possible, cause we are not using the form anymore.
- JotForm Supportashwin_dAnswered on December 23, 2015 at 11:57 AM
Upon checking I found that you have two accounts with email address firstname.lastname@example.org :
Ilona1 - Bronze monthly subscription.
Regionalforum - Free account.
For security reasons, I would request you to please sign in to your account "Ilona1 " and then send us your cancellation request. We will do the needful.
Alternatively you can cancel your subscription yourself. The following guide should help you: http://www.jotform.com/help/341-How-to-Downgrade-Subscription-back-to-Free-Account