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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We need to cancel monthly subscription.

    Asked by Ilona Heil   on December 23, 2015 at 10:58 AM

    Hello again, 

     

    I just received an answer to my mail, saying that we have only an free account, But we payed again a bill of around 19,- Dollar.

    Details of the payment:  Your JotForm Inc receipt [#2894-6974])

    We need to cancle the payment as soon as possible, cause we are not using the form anymore. 

    Thank you, 

     

    Kind regards, 

    Ilona Heil 

    account payment JotForm style size font
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 23, 2015 at 11:57 AM

    Hello Ilona,

    Upon checking I found that you have two accounts with email address assistenz@rffs.de :

    Ilona1 - Bronze monthly subscription.

    Regionalforum - Free account.

    For security reasons, I would request you to please sign in to your account "Ilona1 " and then send us your cancellation request. We will do the needful.

    Alternatively you can cancel your subscription yourself. The following guide should help you:  http://www.jotform.com/help/341-How-to-Downgrade-Subscription-back-to-Free-Account 

    Thank you!