What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form doesn't show the submit button or theme in new tabs

    Asked by Brandedtheapp on December 23, 2015 at 12:44 PM

    When editing my form in the form builder, it shows the submit button and my chosen theme. However once opened in a new tab by clicking the link, neither the submit button or the theme is present.

    Page URL:
    https://form.jotform.com/53565131123143

    Form Builder builder new tab
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    JotForm Support

    Answered by Kiran on December 23, 2015 at 12:57 PM

    As I check your JotForm I see that the theme is present on your form and the submit button is visible normally. 

    Were you able to fix the issue? If you are referring to something different, please let us know. We will be happy to help.

    Thanks!

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    Answered by Brandedtheapp on December 23, 2015 at 01:19 PM

    I see. I opened the form in internet explorer and it is visible but in Chrome the theme and submit button aren't there

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    JotForm Support

    Answered by Kiran on December 23, 2015 at 01:47 PM

    I've checked the form in two different browsers Chrome v47 and Firefox v43 and it displayed the form normally.  Could you try opening the form in a private/incognito window to see if that helps? You may also try pressing Ctrl+F5 to force the cache refresh on the form. If it is possible, please check the form on a different system and let us know if the issue still persists. We will be happy to help.

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    Answered by Brandedtheapp on December 23, 2015 at 01:52 PM

    Ah yes, both the incognito window, and Ctrl + f5 displayed the form correctly. Thank you! I wonder, what was the problem?

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    Answered by Ben on December 23, 2015 at 02:18 PM

    If that is the case, it would mean that your browser had cached the wrong details of your form, which is why it was not working. Usually when you use CTRL+R or F5 your browser will simply refresh the page, still using the local storage (cache) to show the same page, allowing the faster opening of the page.

    Using CTRL+F5 forces the cold reload meaning that the cache is cleared out first, then the refresh initiated, forcing the browser to get new things from the server instead.

    I am glad to hear that it has worked and in my colleague's name, you are welcome.

    Do let us know if you happen to experience any further issues and we would be happy to assist with the same.