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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Chrome not displaying text in the textbox correctly

    Asked by wolfpaw69 on December 23, 2015 at 01:03 PM

    I'm getting the same thing.  I tried injecting the code...

    .form-textbox {
    height: 55px !important;
    }

    but it still is hidden.  I also tried changing the width size in CSS but nothing happens.  

    The print screen below show the field that is hidden during the web page view. 

    https://form.jotform.com/53127112452141

    I'm using Google Chrome is up to date. Version 47.0.2526.106 m

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    JotForm Support

    Answered by BJoanna on December 23, 2015 at 01:18 PM

    I have inspected your form and text field that is marked on screenshot you provided is shown on my end. 

    I have tested you form in Google Chrome and Mozilla Firefox. 

    Did you resolved your issue? Did you maybe embedded your form to website? If so please provide us URL of your website. 

    Let us know if you need further assistance. 

  • Profile Image

    Answered by wolfpaw69 on December 23, 2015 at 03:09 PM

    My URL was up above.

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    JotForm Support

    Answered by BJoanna on December 23, 2015 at 03:47 PM

    Yes, I have tested this form https://form.jotform.com/53127112452141 and text field that is marked on screenshot you provided is shown on my end.

    If I did not understood you correctly can you please explain in more details what is your issue.

    Looking forward to your reply. 

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    Answered by wolfpaw69 on December 23, 2015 at 04:13 PM

    Oh, I think I understand now.  www.AzCALM.com.

    This is the screen shot.

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    JotForm Support

    Answered by BJoanna on December 23, 2015 at 04:51 PM

    I have inspected your website and you have added link of your form there, which will open your form in separate tab. I have also tested your form on my tablet and Samsung Galaxy S4 and mentioned text field is shown on both devices as well. 

    Can you please provide us a screenshot with missing field when you open your form? Also which device are you using? 

    Just to confirm your issue is that text field which is marked on mine screenshot is not visible when you open your form in Chrome, right?

    If I did not understood you correctly, please explain in more details what is the issue with your form.

    Looking forward to your reply.  

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    Answered by wolfpaw69 on December 28, 2015 at 12:02 PM

    The upper part shows the comment in Builder.  The lower part shows how it looks on the website using Chrome.  It shows correctly in IE 11.

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    JotForm Support

    Answered by BJoanna on December 28, 2015 at 12:44 PM

    I am still unable to replicate mentioned issue when I'm testing your form in Google Chrome. 

    I am using Version 47.0.2526.106 m of Google Chrome. 

    I am also not able to replicate mentioned issue in Mozilla Firefox. 

    Please try to update your Google Chrome to latest version.

    Hope this will help. Let us know if you need further assistance. 

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    Answered by wolfpaw69 on December 30, 2015 at 06:37 PM

    Not sure why, but it works now.

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    JotForm Support

    Answered by Welvin on December 30, 2015 at 10:27 PM

    That's great to know. 

    Please contact us again if there are any problems.