What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I collect payment info and then delete the info once I have it as to not store in on the form or it that not acceptable?

    Asked by LeeAnnW on December 23, 2015 at 01:32 PM
    information collecting payment information collecting payment
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    JotForm Support

    Answered by BJoanna on December 23, 2015 at 02:17 PM

    It is against our Terms of use to create forms that are collecting credit card information on plain text fields. 

    Card number, expiration date, security codes and card holder name are considered critical information and cannot be collected on plain text fields. The only services allowed to collect such data are those that are DSS/PCI certified.

    If you want to have payment fields inside of your form you have to use one of JotForm payment tools. 

    Inside of this articles you can find out more about payment tools and how to set payment form:

    http://www.jotform.com/help/47-Order-Form-Basics 

    http://apps.jotform.com/category/payment_processing 

    http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    If you want to delete your submissions, you can do it on submission page of your form. On submission page click on Delete option to delete your submissions. 

    Once submission is deleted it is not possible to recover deleted data, so I would suggest you to download them first to your computer before deleting them. You can Export Form Data to Excel:

    http://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel 

    Hope this will help. Let us know if you need further assistance.