What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submission Reply : When trying to send a reply the content never loads

    Asked by swproof on December 23, 2015 at 04:14 PM

    when I submit a reply to a submission it sends the subject but doesn't send the body text, why is it doing this?

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    JotForm Support

    Answered by Kevin_G on December 23, 2015 at 04:58 PM

    Hi,

    Thank you for contacting us.

    I have checked the email log for your address smallworldproductions17@gmail.com and I can see the email sent has the data, you can see it on this link.

    Please, share us a screenshot about the email you have received, this guide will help you : https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum 

    We will await your response.

    Regards.

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    Answered by swproof on December 23, 2015 at 05:32 PM

    when I reply to a submission sent to me I put subject & Body, only the subject shows to them and the body is blank.

     

     

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    JotForm Support

    Answered by Kevin_G on December 23, 2015 at 05:48 PM

    Could you share us the link to your form please ? 

    Since I have checked this form and I see a different email info : 

    http://www.jotform.us/form/53566503544154 

    We will await your response.

     

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    Answered by swproof on December 23, 2015 at 06:32 PM

    the form doesn't have a problem, its replying to the form that is the problem, I can reply to it and type a message but the email they get in return is blank.

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    JotForm Support

    Answered by Kevin_G on December 23, 2015 at 07:45 PM

    Unfortunately, I can not understand your concern, are you referring to reply to the email received from a submission ? 

    But, if the issue is not with the form builder , I think you should contact your email provider, and also you can take a look to this guide, you can set an Autoresponder to your form : http://www.jotform.com/help/26-Creating-a-Form-Autoresponder 

    Let us know if the Autoresponder works for you.

    Thanks.

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    Answered by swproof on December 24, 2015 at 11:14 AM

    I received a submission, went to reply to the submission, typed out the message and sent it to the submitter, and when they received the reply email it was blank even though I typed out an email to them through the reply feature you have where I view the submissions.

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    JotForm Support

    Answered by Kevin_G on December 24, 2015 at 11:55 AM

    Hi,

    Thank you for providing us more information.

    Now, I have tested your form and I can see the content never is always loading and never ends, here is a sample : 

    I will report it to our second level and one of our developers will take a look to the issue, you will receive news about the progress on it soon.

    Thanks.

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    Answered by swproof on December 24, 2015 at 08:23 PM

    thanks! That's the exact problem I was having!

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    JotForm Support

    Answered by alp_deniz on December 26, 2015 at 03:49 PM

    Hi,

    The problem has been fixed and reply function should be working fine now.

    Best