Submission Reply : When trying to send a reply the content never loads

  • Profile Image
    swproof
    Asked on December 23, 2015 at 04:14 PM

    when I submit a reply to a submission it sends the subject but doesn't send the body text, why is it doing this?

  • Profile Image
    Kevin_G
    Answered on December 23, 2015 at 04:58 PM

    Hi,

    Thank you for contacting us.

    I have checked the email log for your address smallworldproductions17@gmail.com and I can see the email sent has the data, you can see it on this link.

    Please, share us a screenshot about the email you have received, this guide will help you : https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum 

    We will await your response.

    Regards.

  • Profile Image
    swproof
    Answered on December 23, 2015 at 05:32 PM

    when I reply to a submission sent to me I put subject & Body, only the subject shows to them and the body is blank.

     

     

  • Profile Image
    Kevin_G
    Answered on December 23, 2015 at 05:48 PM

    Could you share us the link to your form please ? 

    Since I have checked this form and I see a different email info : 

    http://www.jotform.us/form/53566503544154 

    We will await your response.

     

  • Profile Image
    swproof
    Answered on December 23, 2015 at 06:32 PM

    the form doesn't have a problem, its replying to the form that is the problem, I can reply to it and type a message but the email they get in return is blank.

  • Profile Image
    Kevin_G
    Answered on December 23, 2015 at 07:45 PM

    Unfortunately, I can not understand your concern, are you referring to reply to the email received from a submission ? 

    But, if the issue is not with the form builder , I think you should contact your email provider, and also you can take a look to this guide, you can set an Autoresponder to your form : http://www.jotform.com/help/26-Creating-a-Form-Autoresponder 

    Let us know if the Autoresponder works for you.

    Thanks.

  • Profile Image
    swproof
    Answered on December 24, 2015 at 11:14 AM

    I received a submission, went to reply to the submission, typed out the message and sent it to the submitter, and when they received the reply email it was blank even though I typed out an email to them through the reply feature you have where I view the submissions.

  • Profile Image
    Kevin_G
    Answered on December 24, 2015 at 11:55 AM

    Hi,

    Thank you for providing us more information.

    Now, I have tested your form and I can see the content never is always loading and never ends, here is a sample : 

    I will report it to our second level and one of our developers will take a look to the issue, you will receive news about the progress on it soon.

    Thanks.

  • Profile Image
    swproof
    Answered on December 24, 2015 at 08:23 PM

    thanks! That's the exact problem I was having!

  • Profile Image
    alp_deniz
    Answered on December 26, 2015 at 03:49 PM

    Hi,

    The problem has been fixed and reply function should be working fine now.

    Best