JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
If you want to allow your users to send you a document, you can do it using the File Upload Field :
Let us know if it works for you, if not, please let us know the exact thing you want to do and we will be glad to assist you.