What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    downgrade to free version

    Asked by ScottsAustralia on December 23, 2015 at 06:18 PM


    can I downgrade my subscription to free account and keep the account and stats.


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    JotForm Support

    Answered by jonathan on December 23, 2015 at 06:57 PM

    I see that the paid subscription was already cancelled and was now scheduled to dowgrade to FREE plan.

    User is scheduled to downgrade.
    Date: 2016-01-05 
    Reason: CANCEL

    Yes you will still be able to keep the data and stats.

    BUT take note that paid plan have higher submissions range and storage space allocation.

    Which means, once your subscription becomes FREE, the limits for FREE account will take effect.

    If you have more than 100 existing submissions, this will exceed the limits. The system will then prompt you to upgrade to be able to accomodate the data and stats. 

    If the requirement cannot be satisfied, the account will go to Overlimit Status. 

    This status will prevent further usage and submissions of all the forms. But existing submissions will stil remain. Its just that you cannot use the forms to receive submissions anymore.

    Hope this help. Let us know if you need further assistance.