What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is not formatting correctly

    Asked by ddowd775 on December 23, 2015 at 06:47 PM



    It used to work fine.  The plugin that adds the icon in WP no longer works.  It does not allow me to select the form.  Now the form is getting cut off.  Before it would expand and shrink based on the answers.

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    JotForm Support

    Answered by Mike_G on December 23, 2015 at 08:17 PM

    I have noticed that your form's embed script on your website is different: 

    <script type="text/rocketscript" data-rocketsrc="//www.jotform.com/jsform/53420994858165?redirect=1"></script>

    I'm not sure if you did that intentionally or that is how it was embedded even before, but can you try to update that to the embed script form JotForm.

    <script type="text/javascript" src="https://form.jotform.com/jsform/53420994858165"></script>

    If that would still not work, please try to embed the form using the the iframe code: Getting-the-Form-iFrame-Code


    Let us know the outcome and please feel free to get back to us if you have any other questions and/or concerns. We will wait for your response. Thank you.