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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Return e-mail not working 2

    Asked by geomarkrecovery on December 23, 2015 at 07:09 PM

    I am trying to send an e-mail back to the submitter.  When I click on the "Reply" button on the submissions page I get the screen shown in the attachment.  It doesn't go away.  If I click on "Send Email" it sends a blink e-mail

    Screenshot
    Return Submissions submissions page send email shown
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    JotForm Support

    Answered by Kevin_G on December 23, 2015 at 08:17 PM

    Hi,

    I see you have posted the same issue on this thread : http://www.jotform.com/answers/731452-Return-e-mail-not-working#1 

    Please, post this reply on that link, since we will assist you better if you follow the case only on one thread.

    However, I would suggest you to follow this guide in order to configure an Autoresponder : http://www.jotform.com/help/26-Creating-a-Form-Autoresponder 

    But please, follow only the thread on the link above in order to avoid be working in your issue on multiple threads.

    Thanks.