Return e-mail not working 2

I am trying to send an e-mail back to the submitter.  When I click on the "Reply" button on the submissions page I get the screen shown in the attachment.  It doesn't go away.  If I click on "Send Email" it sends a blink e-mail

Hi,

I see you have posted the same issue on this thread : http://www.jotform.com/answers/731452-Return-e-mail-not-working#1 

Please, post this reply on that link, since we will assist you better if you follow the case only on one thread.

However, I would suggest you to follow this guide in order to configure an Autoresponder : http://www.jotform.com/help/26-Creating-a-Form-Autoresponder 

But please, follow only the thread on the link above in order to avoid be working in your issue on multiple threads.

Thanks.