What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why won't my changes save?

    Asked by rjt33bc on December 23, 2015 at 07:55 PM

    I posted my form via widget on my website.  I went back and made changes to my form but when I attach the form with the changes via widget, none of the edits that I made show up.  The original form keeps showing up.  This form is a integral part of my website and I would like to publish it soon.  Please help.

    Page URL:
    https://cms05.initial-website.com/app/737119642/661379/

    publish changes won't save save changes iframe embed
  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 23, 2015 at 09:42 PM

    Hi,

    Thank you for contacting us.

    Unfortunately, I was unable to access to your form : 

    However, could you tell us which embed method are you using ? 

    Could you try the IFrame method please ? 

    If you already have embedded your form using this method, please try getting  a new code, the changes should be applied.

    Do let us know the result, we will await your response.

    Regards.

  • Profile Image

    Answered by rjt33bc on January 04, 2016 at 07:33 PM

    I used the IFrame method as you suggested and I was able to make the necessary edit(s) to my form.  Thanks for your help!

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    JotForm Support

    Answered by Jan on January 05, 2016 at 01:01 AM

    Glad to hear that your issue is now resolved. Thank you for updating us. On behalf of Kevin, you're welcome.