Why won't my changes save?

  • Profile Image
    Asked on December 23, 2015 at 07:55 PM

    I posted my form via widget on my website.  I went back and made changes to my form but when I attach the form with the changes via widget, none of the edits that I made show up.  The original form keeps showing up.  This form is a integral part of my website and I would like to publish it soon.  Please help.

  • Profile Image
    Answered on December 23, 2015 at 09:42 PM


    Thank you for contacting us.

    Unfortunately, I was unable to access to your form : 

    However, could you tell us which embed method are you using ? 

    Could you try the IFrame method please ? 

    If you already have embedded your form using this method, please try getting  a new code, the changes should be applied.

    Do let us know the result, we will await your response.


  • Profile Image
    Answered on January 04, 2016 at 07:33 PM

    I used the IFrame method as you suggested and I was able to make the necessary edit(s) to my form.  Thanks for your help!

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    Answered on January 05, 2016 at 01:01 AM

    Glad to hear that your issue is now resolved. Thank you for updating us. On behalf of Kevin, you're welcome.