All Form Details Not Received ?

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    ronco62
    Asked on February 05, 2012 at 11:59 PM

    i have been testing out one of my forms and i don't seem to be receiving all the information i put into the form ?

    I am not receiving the telephone number details or an image url i entered ?

    I have included an option to send a logo image or a URL of the logo image. But when i have included the 2 options together the uploaded image shows in the YRL section ?

    I have sent a few test form submissions but they are all coming back the same with the missing information ? Can you help ?

     

    I have included a screenshot of the email info i received back after submitting the form to my gmail account.

     

    Regards

     

    Ron Chaloner

  • Profile Image
    idarktech
    Answered on February 06, 2012 at 01:09 AM

    Hi,

    I think it's a problem with your email notification codes. Kindly delete your existing notification and create a new one. Here's a quick video tutorial on how to recreate notification: http://idarktech.com/jotform/video/recreate_notification1.html

    Please let us know if this doesn't help so that we can further assist you. Thank you so much!