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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Cannot open prepopulate form Shortened URL, what to do?

    Asked by souslocean on December 24, 2015 at 07:55 AM


    Some customers who might not be used to internet say that they cannot open the following shortened url send by email:

    https://goo.gl/XeeXnc   (this is a sample)

    I checked with windows PC, iPhone, iPad and it's fine for me.

    So, what can I do to avoid this issue with some people?

    Send Unsecure shortened URL? Send full URL? Send a differennt version of the form in another format? PDF?

    Thanks for ur help!



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    JotForm Support

    Answered by beril on December 24, 2015 at 09:20 AM

    That issue might be related with your Google Analytics Widget. When I check your source code I see that there is Internal Server Error.

    Can you remove the Google Analytics Widget and add it again?

    I hope it works.

    If this does not resolve the issue, please let us know and we will be glad to take another look.