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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cannot open prepopulate form Shortened URL, what to do?

    Asked by souslocean on December 24, 2015 at 07:55 AM

    Hi,

    Some customers who might not be used to internet say that they cannot open the following shortened url send by email:

    https://goo.gl/XeeXnc   (this is a sample)

    I checked with windows PC, iPhone, iPad and it's fine for me.

    So, what can I do to avoid this issue with some people?

    Send Unsecure shortened URL? Send full URL? Send a differennt version of the form in another format? PDF?

    Thanks for ur help!

    Jerome

    Paris/Maldives

    prepopulate form cannot open open cannot
  • Profile Image
    JotForm Support

    Answered by beril on December 24, 2015 at 09:20 AM

    That issue might be related with your Google Analytics Widget. When I check your source code I see that there is Internal Server Error.

    Can you remove the Google Analytics Widget and add it again?

    I hope it works.

    If this does not resolve the issue, please let us know and we will be glad to take another look.