What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Form Links are not Working

    Asked by HighWheelerTrainShow on December 25, 2015 at 10:17 AM

    The mobile version gets a 403 forbidden notice and the desktop privacy question does not load.

    http://www.highwheelertrainshow.com/hw2016/2016contacts.html

    https://form.jotform.com/52026912444955

     

    form not working 403 forbidden
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    JotForm Support

    Answered by mert on December 25, 2015 at 10:26 AM

    Recently, our servers were on attack, this could be the reason for this issue; but currently, when I check your form and web page, I can able to monitor them. Please, try to access your form on your side and let us know the results.

    We are working to fix this problem right now, so you can be sure that it is going to fix, if it is still down.

     

    Thank you for your understanding.

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    Answered by HighWheelerTrainShow on December 25, 2015 at 10:47 AM

    Still getting 403 Forbidden responses when the web page tries to access the form links.

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    JotForm Support

    Answered by Charlie on December 25, 2015 at 01:41 PM

    Apologies for the inconvenience. I'm checking the two links you shared above and I'm able to access them without any problems. Below is a screencast of what I am seeing.

     

    Could you please try again in your end? Please try using an incognito mode in Chrome or private browser feature in Firefox.

    We'll wait for your response.

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    Answered by HighWheelerTrainShow on December 25, 2015 at 02:18 PM

    Both forms links are now working. Thanks for fixing what ever happened. BTW, what does under attack mean?

     

    Jim

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    JotForm Support

    Answered by Welvin on December 25, 2015 at 04:26 PM

    That's great to know.

    I think it's a kind of DDoS Attack (http://www.webopedia.com/TERM/D/DDoS_attack.html