What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Reply feature on the submissions page just loads "Please wait" and does not finish

    Asked by starkmag on December 26, 2015 at 01:37 AM
    Same issue here.  We cannot hit reply to submission...it simply says "please wait" and never loads... this has been an ongoing issue for 3 days.
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    JotForm Support

    Answered by Charlie on December 26, 2015 at 01:54 AM

    As mentioned in the original thread from another user, I was also able to replicate the problem.

    Here's the same screenshot I have posted:

     

    I have escalated your thread to our developers to notify them about the same problem. We will update you on this thread as soon as this has been fixed.

    Apologies for the inconvenience.

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    JotForm Support

    Answered by alp_deniz on December 26, 2015 at 01:59 PM

    Hello,

    The problem is now fixed.

    Kind regards

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    Answered by starkmag on December 27, 2015 at 07:17 PM

    The issue is back...it was resolved, but now we get the "please wait".  Thank you.

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    JotForm Support

    Answered by Charlie on December 28, 2015 at 12:10 AM

    I checked it again in my end, and it seems like the problem is indeed back.

    I have re-opened the escalated thread and informed our developer again about this. Apologies for the inconvenience.

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    JotForm Support

    Answered by Charlie on December 28, 2015 at 10:14 AM

    I just received news from our developers that this has now been resolved. If you encounter the problem again, please let us know.

    Thank you for your patience.