Downgraded and now over my limit.

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    Asked on December 26, 2015 at 11:13 AM

    I paid for 1000 submissions for the month. I received more than 100 but down graded.  Not I get notice I am over my limit.   Do I not get 100 free submissions once my account returns to the free version?

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    Answered on December 26, 2015 at 01:50 PM

    I see that your account has received 189 submissions for the current month and hence the account is now tagged as Overlimit and the forms are disabled. In order to receive more submissions, you'll need to upgrade your account to a paid subscription or you may wait for the submission counter to reset on the first day of the following month.

    Hope this information helps!! Please let us know if you need any further assistance. We will be happy to help.