What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Downgraded and now over my limit.

    Asked by jczlnski on December 26, 2015 at 11:13 AM

    I paid for 1000 submissions for the month. I received more than 100 but down graded.  Not I get notice I am over my limit.   Do I not get 100 free submissions once my account returns to the free version?

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    JotForm Support

    Answered by Kiran on December 26, 2015 at 01:50 PM

    I see that your account has received 189 submissions for the current month and hence the account is now tagged as Overlimit and the forms are disabled. In order to receive more submissions, you'll need to upgrade your account to a paid subscription or you may wait for the submission counter to reset on the first day of the following month.

    Hope this information helps!! Please let us know if you need any further assistance. We will be happy to help.