My form is different in "View" mode VS Edit Mode...I have saved the edited version

  • rmock
    Asked on December 26, 2015 at 12:31 PM
  • jonathan
    Replied on December 26, 2015 at 3:24 PM

    I assume this was the form http://www.jotform.com/53507045192149

    The view during design mode and the live form will have different 'view'. I checked your form and it look like this on my browser on live/preview mode.

    My form is different in View mode VS Edit Mode Screenshot 20

    Can you please tell us what was the issue with the view on the live form view?

    We will check further once we understand the problem.

    Thanks.

  • rmock
    Replied on December 26, 2015 at 6:14 PM

    Yes, you have the right form but when I go to MY FORM / HOME OWNERS QUOTE / MORE / VIEW FORM....the form shown is an old version NOT the one you have shown here. If I go MY FORMS / HOME OWNER'S QUOTE / EDIT....the form you are showing shows up. Now here is the weirdest part. When I send the form out by email to one of my emails and another email of a family member WE GET DIFFERENT versions. I get the old one and he gets the one that I see in edit mode and the one that you showed!!??? BTW, the form number is the same on both email links that is sent out.

  • Kevin Support Team Lead
    Replied on December 26, 2015 at 7:24 PM

    Hi,

    I have checked your form, using both methods, loading it from the Form Builder and from My Forms page and I can see both forms look alike, see how I looked both link on my end : 

    My form is different in View mode VS Edit Mode Screenshot 20

    I also sent me the link to your form via email and I can see it is the same version.

    Please, could you share us the steps to replicate the issue ? 

    Also, which Browser are you using ? 

    We will wait your response.

    Thanks.