Issue Embedding Form to Wordpress website

  • Profile Image
    JasonP
    Asked on December 26, 2015 at 12:35 PM

    I've been trying to get a contact form on my WP site and it ain't working:

    https://shakespeareinthemountains.wordpress.com/home-in-the-mountains/practical/contact/

    I've come from here:

    http://www.jotform.com/help/4-Adding-Forms-to-Wordpress

    I've followed all those steps (I think) so is there something I am missing?

    Thanks for your help.

     

    Jason

  • Profile Image
    jonathan
    Answered on December 26, 2015 at 03:36 PM

    Hi Jason,

    I was able to see the problem when I checked on your website.

     

    From what I see, the problem it seems that you have NOT embedded the form -- but instead had only added its URL/link https://form.jotformeu.com/form/53593726994372 to the page.

    --

    On Step#4 of the guide it shows how to embed (see image below)

     

    so in your Wordpress admin panel, in a post or page you must select first the Text Tab where you will add the script code of the form -- not its URL/link.

    Please try again. Follow the user guide https://www.jotform.com/help/4-Adding-Forms-to-Wordpress

    The method was working following the user guide when I checked it also.

    Hope this help. Let us know if you are still not able to do it successfully.

    Thanks.

     

  • Profile Image
    JasonP
    Answered on December 26, 2015 at 06:46 PM
    Thanks for your time and your assistance. That doesn't really help. It
    doesn't matter which way I do it, it still comes out NOT embedded. I've
    tried using the Wordpress icon that brackets with `[embed] and I've tried
    exactly what you suggested here. I have done it on the page I already had,
    deleted the page and set up another one. I still haven't been able to get
    it to work.
    I can SEE that it is not embedded. I was really hoping for some help on
    WHY it is not embedded.
    J
    ...
  • Profile Image
    JasonP
    Answered on December 26, 2015 at 06:46 PM
    Question: Does it not work because I am in Sapin and the address is
    jotformeu not jotformpro? That is the only difference that I can see
    between what I have done and what is on the webpage tutorials-
    ...
  • Profile Image
    Kevin_G
    Answered on December 26, 2015 at 08:06 PM

    Hi,

    This is quite odd, since your forms is being displayed as link and not as embedded form, could you share us a screenshot from the page where you are pasting the code please ? 

    The URL should not make any difference when embedding your form, it should work as needed.

    We will wait your response.

    Thanks.

  • Profile Image
    JasonP
    Answered on December 27, 2015 at 09:46 AM
    OK. Here goes. This is the screen shot:
    [image: Inline images 1]
    ...
  • Profile Image
    JasonP
    Answered on December 27, 2015 at 09:47 AM
    This doesn't work either:
    ...
  • Profile Image
    JasonP
    Answered on December 27, 2015 at 09:47 AM
    Thanks for your patience.
    ...
  • Profile Image
    Welvin
    Answered on December 27, 2015 at 02:43 PM

    Our forum can't accept an inline image attachment, you will have to access this thread and upload the screenshots. Here's how: https://www.jotform.com/answers/277033.

    Anyway, you are following the wrong guide. It's for the Wordpress.ORG website, self-hosted. You are using WordPress.COM hosted website so you should follow this guide: https://www.jotform.com/help/299-How-to-Embed-Form-to-Wordpress-com.

    You have to click the "Text" tab and paste the form link there:

    Please get back to us if you need further assistance.