What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    my jotform does not include the email address of the sender

    Asked by mediaedge on December 27, 2015 at 04:53 AM

    my jot form does not include the email address of the sender

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on December 27, 2015 at 01:29 PM

    I see nothing wrong with your form email settings. However, your email field is not required so someone can just skip it. You may consider making it required so to let users fill it before submitting the form. 


    If you would like to get the form email and have the submitter's email address as the sender email, you will have to setup Mandrill's SMTP to your forms. Here's how:


    I hope this helps. Let us know if you need further assistance.