What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Submission Question

    Asked by singlestraveservice on December 27, 2015 at 03:20 PM

    I cant find the control to allow jotform to send email notification for forms when the payment was not made. I am getting them when payment is made but I also need the email notification for non pay clients.. THANKS

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    JotForm Support

    Answered by ashwin_d on December 28, 2015 at 01:09 AM

    Hello singlestraveservice,

    If I understand your requirement correctly, you want to receive the submission email even if the payment was not successful. Is that correct?

    Yes it is possible to achieve your requirement and the following guide should help you:  http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!