Form Submission Question

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    singlestraveservice
    Asked on December 27, 2015 at 03:20 PM

    I cant find the control to allow jotform to send email notification for forms when the payment was not made. I am getting them when payment is made but I also need the email notification for non pay clients.. THANKS

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    ashwin_d
    Answered on December 28, 2015 at 01:09 AM

    Hello singlestraveservice,

    If I understand your requirement correctly, you want to receive the submission email even if the payment was not successful. Is that correct?

    Yes it is possible to achieve your requirement and the following guide should help you:  http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!