Unable to locate some submissions

  • Profile Image
    chloe11
    Asked on December 27, 2015 at 04:54 PM

    I have about 5 sign ups but it only shows 3. Is there someplace else the signups would be going? I had a problem with this account a couple of weeks ago and I think it deleted some of the signups? Or did I accidentally create a new account. 

    Can you help me figure this out?

     

    Thanks.

    Patti

  • Profile Image
    Mike
    Answered on December 28, 2015 at 02:22 AM

    Thank you for contacting us.

    According to the form emails history there were two submissions with payments.

    There are also some 'incomplete payment' submissions registered on your form. Incomplete payment usually means that user decided to not finish the order transaction. Please follow the next links to find out more information on the incomplete payments subject.

    How to View Incomplete Payments

    Paypal Incomplete Payments FAQ

    If you need any further assistance, please let us know. We will be happy to help.