What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to locate some submissions

    Asked by chloe11 on December 27, 2015 at 04:54 PM

    I have about 5 sign ups but it only shows 3. Is there someplace else the signups would be going? I had a problem with this account a couple of weeks ago and I think it deleted some of the signups? Or did I accidentally create a new account. 

    Can you help me figure this out?




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    JotForm Support

    Answered by Mike on December 28, 2015 at 02:22 AM

    Thank you for contacting us.

    According to the form emails history there were two submissions with payments.

    There are also some 'incomplete payment' submissions registered on your form. Incomplete payment usually means that user decided to not finish the order transaction. Please follow the next links to find out more information on the incomplete payments subject.

    How to View Incomplete Payments

    Paypal Incomplete Payments FAQ

    If you need any further assistance, please let us know. We will be happy to help.