Terms and conditions widget not loading properly

  • supermint
    Asked on December 27, 2015 at 6:10 PM

    I don't know since when this has been occurring, but I've just noticed that the terms and conditions widget that was previously functioning fine in my forms has become broken. It does not display any text, just the check box and the "required" asterisk mark. Re-adding the widget makes no difference. So basically, I've been forced to manually enter the text, which is not great because it doesn't contain the link to my terms. Is this a universal issue or just a problem on my end?

    Jotform Thread 732484 Screenshot
    Page URL: http://www.jotform.us/form/51837112956156
  • Mike
    Replied on December 28, 2015 at 2:45 AM

    Thank you for contacting us.

    We cannot confirm the issue at this time. I have checked the form from different locations and used different browsers, but was not able to reproduce any issues with the Terms & Conditions widget.

    Terms and conditions widget not loading properly Image 1 Screenshot 20

    Can you please check Google Chrome Browser Console while viewing your form to see if there are any errors?

    We are looking forward to hearing back from you.

  • supermint
    Replied on December 30, 2015 at 3:27 PM

    Woah, that's odd. Here are the errors:

    http://puu.sh/me0wy/841da5c6f0.png

  • David JotForm Support
    Replied on December 30, 2015 at 6:33 PM

    The errors you are receiving look like your browser is blocking the widget from loading.  If you have some sort of adblock software, it may be falsely blocking the widget.  Try disabling your adblock or try a fresh browser with no addons, it will likely then allow the widget to load.

  • supermint
    Replied on January 22, 2016 at 1:12 PM

    Thanks David, the problem is fixed. The culprit turned out to be uBlock Origin (similar to AdBlock).

  • Mike
    Replied on January 22, 2016 at 1:59 PM

    Thank you for your update. We will keep an eye on this to see if there are any more reports and issues caused by the ad blocking extension, so we will be able to troubleshoot this more deeply and fix whenever is required on our side.

  • Andris
    Replied on April 27, 2016 at 6:08 PM

    Hi,

    I've noticed that the widgets are loaded later, but under certain conditions, they will not load at all. Some widgets are not correctly written in code. Designer few moments of working with some delays but also incorrect. But in general like this service.

  • David JotForm Support
    Replied on April 27, 2016 at 7:25 PM

    @Andris If you would like for us to have a look at your form, please create a new thread letting us know which form you are having trouble with and we will be happy to have a look.