What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Terms and conditions widget not loading properly

    Asked by kerlasia on December 27, 2015 at 06:10 PM

    I don't know since when this has been occurring, but I've just noticed that the terms and conditions widget that was previously functioning fine in my forms has become broken. It does not display any text, just the check box and the "required" asterisk mark. Re-adding the widget makes no difference. So basically, I've been forced to manually enter the text, which is not great because it doesn't contain the link to my terms. Is this a universal issue or just a problem on my end?

    Page URL:
    http://www.jotform.us/form/51837112956156

    Screenshot
    terms and conditions widget
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    JotForm Support

    Answered by Mike on December 28, 2015 at 02:45 AM

    Thank you for contacting us.

    We cannot confirm the issue at this time. I have checked the form from different locations and used different browsers, but was not able to reproduce any issues with the Terms & Conditions widget.

    Can you please check Google Chrome Browser Console while viewing your form to see if there are any errors?

    We are looking forward to hearing back from you.

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    Answered by kerlasia on December 30, 2015 at 03:27 PM

    Woah, that's odd. Here are the errors:

    http://puu.sh/me0wy/841da5c6f0.png

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    JotForm Support

    Answered by david on December 30, 2015 at 06:33 PM

    The errors you are receiving look like your browser is blocking the widget from loading.  If you have some sort of adblock software, it may be falsely blocking the widget.  Try disabling your adblock or try a fresh browser with no addons, it will likely then allow the widget to load.

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    Answered by kerlasia on January 22, 2016 at 01:12 PM

    Thanks David, the problem is fixed. The culprit turned out to be uBlock Origin (similar to AdBlock).

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    JotForm Support

    Answered by Mike on January 22, 2016 at 01:59 PM

    Thank you for your update. We will keep an eye on this to see if there are any more reports and issues caused by the ad blocking extension, so we will be able to troubleshoot this more deeply and fix whenever is required on our side.

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    Answered by Andris  on April 27, 2016 at 06:08 PM

    Hi,

    I've noticed that the widgets are loaded later, but under certain conditions, they will not load at all. Some widgets are not correctly written in code. Designer few moments of working with some delays but also incorrect. But in general like this service.

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    JotForm Support

    Answered by david on April 27, 2016 at 07:25 PM

    @Andris If you would like for us to have a look at your form, please create a new thread letting us know which form you are having trouble with and we will be happy to have a look.