What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    NO Pay Response W/2nd Pay Link

    Asked by singlestraveservice on December 27, 2015 at 06:21 PM

    In the case of a person filling out the form and not paying they will get a pending payment notification in about an hour is there a way to add a new payment link to that document??

    pending payment notification document and
  • Profile Image
    JotForm Support

    Answered by Chriistian on December 28, 2015 at 02:53 AM

    Hi,

     

    Are you referring to this form (http://www.jotform.us/form/53594189541162)? Do you mean you want to add a payment link in the Pending Payment E-mail that is sent to the user? Unfortunately there is no way to add a new payment link to the payment notification. There is no current option available to add this in your Notification Email.

     

    Do inform us if you have any other concerns,
    Regards.

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    Answered by singlestraveservice on December 28, 2015 at 07:47 AM
    Is there a way for the auto responder be different for client who did not pay even if it does not have a pay link?

    ...
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    JotForm Support

    Answered by mert on December 28, 2015 at 09:22 AM

    Hi there,

    You can follow the guide which is about setting a notification email for incomplete payments. With that, you have a option for sending a "Autoresponder" or "Notification" when this scenario is happened. Below, you can reach the related guide through the link:

    http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail

     

    I hope this one will meet your needs. For further assistance, please let us know.

    Thanks.