NO Pay Response W/2nd Pay Link

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    singlestraveservice
    Asked on December 27, 2015 at 06:21 PM

    In the case of a person filling out the form and not paying they will get a pending payment notification in about an hour is there a way to add a new payment link to that document??

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    Chriistian
    Answered on December 28, 2015 at 02:53 AM

    Hi,

     

    Are you referring to this form (http://www.jotform.us/form/53594189541162)? Do you mean you want to add a payment link in the Pending Payment E-mail that is sent to the user? Unfortunately there is no way to add a new payment link to the payment notification. There is no current option available to add this in your Notification Email.

     

    Do inform us if you have any other concerns,
    Regards.

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    singlestraveservice
    Answered on December 28, 2015 at 07:47 AM
    Is there a way for the auto responder be different for client who did not pay even if it does not have a pay link?

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    mert
    Answered on December 28, 2015 at 09:22 AM

    Hi there,

    You can follow the guide which is about setting a notification email for incomplete payments. With that, you have a option for sending a "Autoresponder" or "Notification" when this scenario is happened. Below, you can reach the related guide through the link:

    http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail

     

    I hope this one will meet your needs. For further assistance, please let us know.

    Thanks.