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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Email notifications are not working

    Asked by chelsaur on December 28, 2015 at 12:52 AM

    I created a form with 2 notifiers and I'm not receiving either of them in my inbox. I've sent a test email through Jotform which works however when I submit through my website I don't get an email. I've tried 3 times. Help?

    email notifications not receiving email email receiving not getting
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    JotForm Support

    Answered by Chriistian on December 28, 2015 at 04:43 AM

    Hi,

     

    I checked the mail log of the recipient of your notification email (forms@chelsaur.com, signup@chelsaur.com) and it seems that the emails were successfully sent.

     

     

    Can you try to check your spam folder and see if the email was sent there? If not, please try to use noreply@jotform.com instead of norepl@formresponse.com as Sender Email in your notification setup.

     

    Do let us know if the issue still persists.
    Regards.