What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal Payment Error

    Asked by arulraj on December 28, 2015 at 05:39 AM

    I am also getting below the warring message same time in paypal.  But same time it is working fine. I am passing $200 means working good but  $30 means below the warning message was displayed


    Array ( [TOKEN] => EC-8JN325950R8891611 [TIMESTAMP] => 2015-12-28T07:30:02Z [CORRELATIONID] => ef1922a5aa68a [ACK] => SuccessWithWarning [VERSION] => 65 [BUILD] => 18308778 [L_ERRORCODE0] => 10433 [L_SHORTMESSAGE0] => Transaction refused because of an invalid argument. See additional error messages for details. [L_LONGMESSAGE0] => Value of OrderDescription element has been truncated. [L_SEVERITYCODE0] => Warning )


    can you  help me to solved this?

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    JotForm Support

    Answered by beril on December 28, 2015 at 08:45 AM

    It seems that, you are getting that error due to the order description exceeds the limit of 127 characters.

    Please, check the guide below for more information:


    Please, try to decrease of length of the text  of your order description.

    At that time it will work properly.

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    Answered by arulraj  on December 28, 2015 at 08:52 AM

    Hi JotForm Support

    Thanks for your update .  Now i reduced the description limit , Now it is working perfectly. 

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    JotForm Support

    Answered by beril on December 28, 2015 at 09:29 AM

    You are kindly welcome. We are glad to hear that the problem is resolved for you.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.