What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my form unavailable?

    Asked by nmitchell on December 28, 2015 at 08:35 AM
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    JotForm Developer

    Answered by erhan on December 28, 2015 at 09:16 AM

    Hi,

    First of all, we are sorry for the inconvenience. Submission limit for your form has been set to 10, so your form has been auto-disabled after 10 submission. You can increase or deactivate form limit by following these instructions.

    1- Click Preferences on the builder menu

    2- Get Form Limits tab

    3- Change Submission Limit

     

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    Answered by nmitchell on December 28, 2015 at 09:47 AM
    Thank you very much!
    ...
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    Answered by nmitchell on December 28, 2015 at 09:47 AM
    I’ve increased the limit but it is still unavailable.
    ...
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    JotForm Support

    Answered by mert on December 28, 2015 at 10:17 AM

    Hi there,

    Because the form has disabled. To reactivate it again, you need to enable it on the "My Forms" page:

     

    After applying this option, your form will be activated. Please, try it and let us know the results.

    Thanks.

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    Answered by nmitchell on December 28, 2015 at 10:47 AM
    Now I’m getting a 500 internal server error on your website. ☹
    ...
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    Answered by nmitchell on December 28, 2015 at 10:47 AM
    Yes that worked… thank you.
    ...
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    JotForm Support

    Answered by mert on December 28, 2015 at 11:29 AM

    I'm glad to see that it works for you. Currently, we are on DDoS attack, that's why you have encountered "500 internal server error"; but you don't need to worry about it, because it is a temporary issue.

    If you need any other assistance, please don't hesitate to contact us.

     

    Thanks.