What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    account was suspended

    Asked by SchillerAmericas on December 28, 2015 at 10:48 AM


    I just created my account and was immediately suspended because it says it suspected of phishing. My form contains no information regarding the need for credit cards sensitive information or  social security numbers.  Can you please tell me what can be done to clear this up?

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    JotForm Support

    Answered by beril on December 28, 2015 at 11:37 AM

    We are sorry for the confusion. Your account was autosuspended by our phishing system. I have checked your forms and I have not found Phishing which is against our Terms of Use so I have reactivated your account. 

    Please, kindly check your form again.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

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    Answered by SchillerAmericas on December 28, 2015 at 11:39 AM

    Awesome! Thank you very much for your help!

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    JotForm Support

    Answered by david on December 28, 2015 at 12:42 PM

    You are very welcome!  If there is anything else we can assist you with, just let us know.