What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    User cannot type into box

    Asked by gershensonlaw on December 28, 2015 at 01:00 PM

    The "reveal" field, which connects to some conditions, cannot be typed into. Is there an issue with the conditions? Here is the form: https://form.jotform.com/53398311366964.

    Page URL:
    https://form.jotform.com/53398311366964

    cannot type cannot JotForm
  • Profile Image
    JotForm Support

    Answered by david on December 28, 2015 at 01:55 PM

    Hi,

    I checked your form and there is a condition associated with the "Office Use" field that updates the fields value:

    However, that field is a Star Rating field:

    I believe this is the cause of the field not being able to be filled.  If you remove the condition or change the field from a Star rating to a field like a text box or dropdown, you should be able to fill Office Use field once again. 

    Here is my test form with the condition disabled:

    https://form.jotform.com/53615397618970

    The field accepts input without issue.

  • Profile Image

    Answered by gershensonlaw on December 29, 2015 at 12:02 AM

    Thank you!!

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    JotForm Support

    Answered by Chriistian on December 29, 2015 at 05:15 AM

    On behalf of my colleague, David, you are welcome. If you have any other question or concern, please feel free to contact us again. Regards.