What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I be certain the email I received to make a payment is legit?

    Asked by Larry R Smith on December 28, 2015 at 01:30 PM

    I received an e-mail telling me I need to update my card info and make a payment, but I do not recognize the address.  How can I be sure it is not just a scam?  and what do I do to update my expiration date on my card?

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    JotForm Support

    Answered by david on December 28, 2015 at 02:01 PM


    Bluesnap is our old payment processor, but we are migrating to FastSpring. So, in order to update your billing info/payment method simply follow the steps in the screenshot, it should redirect you to FastSpring instead.

    My apologies for any confusion this may have caused.