How can I be certain the email I received to make a payment is legit?

  • Profile Image
    Larry R Smith
    Asked on December 28, 2015 at 01:30 PM

    I received an e-mail telling me I need to update my card info and make a payment, but I do not recognize the address.  How can I be sure it is not just a scam?  and what do I do to update my expiration date on my card?

  • Profile Image
    Answered on December 28, 2015 at 02:01 PM


    Bluesnap is our old payment processor, but we are migrating to FastSpring. So, in order to update your billing info/payment method simply follow the steps in the screenshot, it should redirect you to FastSpring instead.

    My apologies for any confusion this may have caused.