How can I recover the password for my account?

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    Ben
    Answered on December 28, 2015 at 02:06 PM

    Can you please give us a bit more details in regards to the password recovery?

    Since you were logged in while posting your question it suggests that you might have another account that you are having issues logging in, or that you are wondering about something more specific?

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    geoffreyhardy
    Answered on December 28, 2015 at 02:31 PM

    Hello yes,

     

    it's concerning this form https://form.jotformeu.com/53292534352353
    I don't understand why, I'm not able to login. And if I do a pasword reset, there isn't any mail that's arriving... So I don't know, I'm blocked now.

    I have clients who sent forms but I'm unable to see them.

  • Profile Image
    Ben
    Answered on December 28, 2015 at 03:02 PM

    The form that you are referencing is located in the same account that you are currently logged into.

    This is the account name: geoffreyhardy.

    Please do try to log out first: using this link

    then try to log back in again: http://www.jotform.com/login/

    I have also sent you the password reset email to the email registered with us.

    I also did check logs and it seems that your email was in bounce list, but that it was recently removed from the same, so you should receive the password reset email I have just sent.

    If not, do let us know.