What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I recover the password for my account?

    Asked by geoffreyhardy on December 28, 2015 at 01:36 PM
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    Answered by Ben on December 28, 2015 at 02:06 PM

    Can you please give us a bit more details in regards to the password recovery?

    Since you were logged in while posting your question it suggests that you might have another account that you are having issues logging in, or that you are wondering about something more specific?

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    Answered by geoffreyhardy on December 28, 2015 at 02:31 PM

    Hello yes,


    it's concerning this form https://form.jotformeu.com/53292534352353
    I don't understand why, I'm not able to login. And if I do a pasword reset, there isn't any mail that's arriving... So I don't know, I'm blocked now.

    I have clients who sent forms but I'm unable to see them.

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    Answered by Ben on December 28, 2015 at 03:02 PM

    The form that you are referencing is located in the same account that you are currently logged into.

    This is the account name: geoffreyhardy.

    Please do try to log out first: using this link

    then try to log back in again: http://www.jotform.com/login/

    I have also sent you the password reset email to the email registered with us.

    I also did check logs and it seems that your email was in bounce list, but that it was recently removed from the same, so you should receive the password reset email I have just sent.

    If not, do let us know.