What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How come I get submissions on an old form (used last year)?

    Asked by SnowmanNO on December 28, 2015 at 03:03 PM
    How come i get submissions on an old form (used last year)?
    get submissions
  • Profile Image
    JotForm Support

    Answered by Mike_G on December 28, 2015 at 03:17 PM

    You will only  be getting submission(s) if the form is submitted. May we know which form(old form) are you referring to so we can also check it, please? We will wait for your response. Thank you.

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    Answered by SnowmanNO on December 29, 2015 at 03:40 AM

    Hi

    In our archive there is a form called "Søknadsskjema GVFB ses 2".
    I realized yesterday, one of the submissions sent to post@snowmantv.no is from this form.

    The link we distribute is to the the new form "Søknadsskjema GVFB ses 3". There is no link to the old form any longer on our clients web site.

     

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    JotForm Support

    Answered by mert on December 29, 2015 at 11:00 AM

    Hi there,

     

    On my checks, I can see the submissions coming from your old form. The form ID's are matching with your old "Søknadsskjema GVFB ses 2" form. Please, see it from the below:

     

    However, I need you to tell you that if the form is disabled, you can't submit a form. Could you verify that the form has disabled for a long time?

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    Answered by SnowmanNO on December 30, 2015 at 04:32 PM

    Hi

    I did not know i had to disable the forms, but I did yesterday (including the form used two years ago). How coma the ID is the same when the form name is changed?

    Still there is a question why all our problems startet after changing tu "EU-servers"? (please look through all our questions about our submissions, and troubles after changing the servers)
    We are still waiting for answers regarding this....

    We wish you all a happy new year. Looking forward to a fix.

    Kind regards
    Dag Eine
    Snowman Productions AS
    m: +47 907 97 753
    e: dag@snowmantv.no / post@snowmantv.no

     

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    JotForm Support

    Answered by Welvin on December 30, 2015 at 09:04 PM

    The ID is different. The old has this http://www.jotformpro.com/form/43301581862957

    The new form is http://www.jotformpro.com/form/52783757724973

    Would you mind letting us know where the form is embedded? It's impossible for the old form to get a submission if you have replaced it with the new one. 

    Your previous questions are all answered and some of them have been forwarded and already assigned to our developers. 

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    Answered by SnowmanNO on January 11, 2016 at 08:38 AM

    Here is the link to the page where we link to the jot form document:

    http://www.tvnorge.no/programmer/gift-ved-f-rste-blikk/vil-du-finne-den-rette-1.34151

    The link is named :"Søk om å være med i Gift ved første blikk her!"

    Then you end up at: https://form.jotform.com/52783757724973

    Some of the submissions are done on old forms. I would like to know how that is possible?

     

    Best

    Dag Eine

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    JotForm Support

    Answered by Welvin on January 11, 2016 at 10:21 AM

    It's either some of the users are getting a cache version of your website so they see the old form and fill it or they have your old form on file and then fill it from their bookmark. Anyways, I will refer this to our developers to see whether they can check how this happened in the forms.