Can forms be transferred to a different user account?

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    rob_whitmore
    Asked on December 28, 2015 at 03:40 PM

    When I started using the free trial membership, I created a log-in with my personal info without thinking it through. With that account, I've developed a few forms that are going to be used by a company that wants to upgrade to the Bronze level. Is it possible to create a new user account for them and transfer the forms from my personal account to theirs?

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    david
    Answered on December 28, 2015 at 04:49 PM

    Hi,

    We can indeed transfer your forms to another account.  Let us know the forms you would like moved, as well as the username of the account you would like them moved to, and we will be happy to take care of it as soon as we can.

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    spacehistory
    Answered on December 28, 2015 at 06:15 PM

    Thanks. Please transfer all 4 of the forms to the account with username "spacehistory"  

    Once the forms are transferred, they will upgrade to the Bronze level.

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    spacehistory
    Answered on December 28, 2015 at 06:23 PM

    Question for David ... once the forms are transferred, will I have to edit the HTML code on my web pages to account for the new location of the forms?

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    david
    Answered on December 28, 2015 at 06:38 PM

    The embed code will not need to be changed.  The form ID's remain the same even when they are moved. 

    I went ahead and moved the forms are per your request.  They should now be available in the account "spacehistory".

    If there is anything else we can assist you with, let us know and we will be happy to help.