What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    allocated quota

    Asked by Cityplex on December 28, 2015 at 05:26 PM

    I deleted 6000 submissions and I still get the exceeded allocated quota.

     

    Allocated Quota Submissions style size font
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    Answered by Cityplex on December 28, 2015 at 05:44 PM

    It appears my account has changed back to the free account. Can someone call me about combining two accounts into one? Please increase my submissions until we get the account turned back on.

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    JotForm Support

    Answered by Chriistian on December 28, 2015 at 09:41 PM

    Hi,

     

    Unfortunately it is not possible to combine two accounts into one. However, if you have a paid account, you can make a request so we can transfer your forms from Cityplex account to the paid account.

    Do keep in mind that deleting the submissions does not reset the submission counter. You will have to wait for a month until the submission counter resets to 0 again. If you do not want to wait and prefer to keep using the Cityplex account immediately, you will have to upgrade it to one of our pricing plans. You can check out the pricing of our plans here: https://www.jotform.com/pricing You can still avail to our holiday sale promo where all yearly plans are 50% off.

     

     

    Do inform us if you need further assistance,
    Regards.

     

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    Answered by Cityplex on December 28, 2015 at 09:49 PM

    This was a paid 2yr account, can you tell me when it expired and why I was not noticified? 

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    JotForm Support

    Answered by Chriistian on December 29, 2015 at 12:02 AM

    Hi,

     

    I checked your account Cityplex, however, there are no billing records in the account. It seems that the account you are referring to is a different account. I checked our billing records and I found a related account to Cityplex Towers. The account name is CPmaintenance. The account is on Premium Bi-yearly plan. Maybe this is the account you are looking for? If you have access to the account, we can just move your forms from Cityplex account to CPmaintenance so the submission limit of the form will depend on CPmaintenance account submission limit. 

     

    Do let us know if you want to proceed in moving your forms.
    Regards.

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    Answered by Cityplex on December 29, 2015 at 08:58 AM

    This Cityplex account was setup in 2011. It was paid by PO the first time and the second time by credit card which I can't find, but my records show it's not due until March 2016.  My first invoice below. 

     

    JotForm Inc Invoice #57804286 

    17 Mar 2011 
     
    Bill To
    Tower Realty Group
    David King
    2488 E. 81st Suite 188
    Tulsa, OK  74137
     
     
     
    Ship To
    Tower Realty Group
    David King
    dking@cityplextowers.com
    2488 E. 81st Suite 188
    Tulsa, OK  74137
     


    SupplierProduct IDProductQuantityTotalJotForm Inc 63462 JotForm - 2-Year Bronze 1 100.00 USD     Manual Processing Fee 1 3.00 USD Sub-Total 103.00 USD Payment Received (15 Apr 2011) -103.00 USD Balance 0.00 USD

    TermsPO NumberDue DateNet 30 75211 16 Apr 2011

     

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    JotForm Support

    Answered by Kevin_G on December 29, 2015 at 11:58 AM

    Yes, I have checked our records and I can see the account Cityplex is on Silver Bi-Yearly Plan, would you like to move your forms to that account ?

    We will wait your response.