What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is the link to my form no longer working?

    Asked by pauleliaart on December 28, 2015 at 10:31 PM

    My form is no longer working. Everyone who tries to fill out the form gets a 502 Bad Gateway screen. Why is this happening? It is very important for the form to be back online. I am paying 19.99 a month for this service and it is not acceptable.



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    JotForm Support

    Answered by BJoanna on December 29, 2015 at 04:55 AM

    I have inspected form you provided and it is working correctly on my end.

    I have also done test submission and when I submitted your form I got redirected to Thank You page.

    It was probably temporary issue. If you have embedded your form to website, please provide us URL of your website so that we can test your form there.

    Also when I inspected your form I notice that you did not set email Notification. If you want to receive email Notifications when your users submit your form, inside of this guide you can find how to do it: http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Let us know if you need further assistance.