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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We are not receiving email notification.

    Asked by brittanie_brown on December 28, 2015 at 11:34 PM

    Hi. I created a form called 'questionnaire'. 

    When I fill it out and submit it I am not receiving the information. 

     

    I am receiving a confirmation but it doesn't notify me that a form has been submitted. 

    Page URL:
    https://form.jotform.com/53615369313153

    test form fill and information receiving
  • Profile Image
    JotForm Support

    Answered by beril on December 29, 2015 at 06:52 AM

    As far as I understand from your thread, you can submit your form cut you don't receive any notification.

    First of all, please make the arrangements at your notification as you see below:

    Your email address, c822britt@yahoo.com is NOT in 
our bounce list.

    I've also checked your Mail Logs. It seems [2015-12-28 23:34:54] Submission #327172643941894772 Form #53615369313153 SENT to c822britt@yahoo.com from noreply@jotform.com via AMAZONSES

     

    Please, check the guide below also:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    Could you please check your spam, trash and bulk folders? If you find them there, please mark them as not spam in order to not go into the folder any more.

    Lastly, you are currently using a custom sender email address through verification method. If this is not working to some of your forms, I would suggest using our SMTP method(s):

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address.

    I hope that works.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by brittanie_brown on December 31, 2015 at 09:30 AM

    I still can't figure it out. I open the link and fill out the form.  The email I enter (as if a client) doesn't get the "thank you" email. 

     

    I am not receiving notification that a form has been submitted. 

  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 31, 2015 at 12:00 PM

    Hi,

    I have tested your form and I can see the emails are being sent, I have submitted the form and got the Thank You Page : 

    I can see the submissions on the submissions page as well, and as you are using your form to collect payments, you have an incomplete payment, when a payment is not completed you do not receive the email notification, but you can change it in your settings and receive email notifications even if a payment is not completed, just follow this guide : 

    Here is the email sent to you after the form was submitted : 

    You can also check your email history and will see there if the email is sent or not, follow this guide : http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    Hope this will help you.

    Let us know if it works.

    We will wait for your response.

    Thanks.