What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Will not allow me to cancel subscription, get an error.

    Asked by dpayne2 on December 29, 2015 at 06:00 AM

    Hi,

    I tried to cancel my subscription and got an error. It told me to contact support. 

    Could you please 'Downgrade' my plan to the free version?

    dP

    cancel subscription allow and free version
  • Profile Image
    JotForm Support

    Answered by KadeJM on December 29, 2015 at 10:44 AM

    The reason you are unable to cancel the subscription is because you are on an older grandfathered pricing plan with one of our older billing systems before we restructured them and switched to using Stripe awhile back.

    I've gone ahead and cancelled your subscription plan per your request. Your subscription plan will run its course for the next few days that you have paid to finish up and then our system will downgrade you on 1/7/16.