What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
The reason you are unable to cancel the subscription is because you are on an older grandfathered pricing plan with one of our older billing systems before we restructured them and switched to using Stripe awhile back.
I've gone ahead and cancelled your subscription plan per your request. Your subscription plan will run its course for the next few days that you have paid to finish up and then our system will downgrade you on 1/7/16.