Recipient email same as jotform custom form, but attached pdf is of older version...

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    digilifeyyc
    Asked on December 30, 2015 at 10:54 AM

    When a form is submitted to a user, the email content of the jotform matches the custom jotform. However, when the user clicks on the auto generated PDF, it is of an earlier version of the form.

    What am I missing here?

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    Boris
    Answered on December 30, 2015 at 01:02 PM

    If I understand you correctly, the email notification is correctly updated and email has correct information, but the PDF file of the submission appears to be of a previous version of your form.

    Could you please let us know which form this is happening to, so that we can better check what may be causing it?

    Without seeing the exact form, it sounds like you may have at some point used our PDF Designer option to customize the appearance of the PDF files of your submissions. If that is the case, you will need to reset any styles applied to the PDF, which you can do by following the steps below.

    On your submissions page of that form, click on the Get PDF button, and then Customize PDF:

    This will open the PDF Designer. Once in the Designer, please click only on the Reset button, and then confirm by clicking on Reset in the popup:

    Please do not click on Save after performing these steps to reset the PDF design. Simply navigate away to your My Forms page without saving, and check if the newly generated PDF files now appear correctly updated.

    If this doesn't resolve the issue you are experiencing, please do include more information about it, such as which form this is happening to, and we will be happy to help further. Thank you.