What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What happened to all of our forms?

    Asked by ipsstaff on December 30, 2015 at 11:24 AM

    Hello and how are you?  I'm trying to figure out what happened to all of our forms please?  Could you please help and I noticed that we were on the Free plan and that's not correct either... Please advise... Urgent... Please Help

     

    Thank you,

     

    James

    Screenshot
    all hello and thank
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    Answered by ipsstaff on December 30, 2015 at 11:31 AM

    Forms have now reappeared...???  Is this normal?  Not really liking the peekaboo effect, you know?... :)  Please advise.

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    JotForm Support Manager

    Answered by Jeanette on December 30, 2015 at 01:28 PM

    I see the same as you, only one form. Are these forms shared from another account? if so, can you tell us the main account username?

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    Answered by ipsstaff on December 30, 2015 at 05:43 PM

    No, they are not shared at all.... I was able to view our forms earlier today.... now they've disappeared again.... this is starting to get a little frustrating. 

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    Answered by ipsstaff on December 30, 2015 at 05:49 PM

    Well, I've logged out cleared everything within the browser's cache and history, cleaned my computer for any residual files, cleared out Flash cache, cleared out dns cache..... logged back in again for the second time and now the forms are showing again..... I'm using Chrome.  If they disappear again, I'll try in Firefox to see if the problem persists.

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    JotForm Support Manager

    Answered by Jeanette on December 30, 2015 at 08:36 PM

    Glad to know that clearing cache sorted this out. pues me alegra que