print button does not grab my information from the drop down list

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    jumpstartnyc
    Asked on February 06, 2012 at 04:28 PM

    print button doesn't grab information from a drop down list when you try to print it. it grabs all the other boxes but not drop down. Is there a fix to that because what's the purpose of the print button if it cannot print?

     

    Thank you

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    NeilVicente
    Answered on February 06, 2012 at 04:35 PM

    I was unable to recreate this problem using IE 8, Chrome or Firefox.

    I noticed that you are using IE 9. Can you please try to print using Chrome or Firefox to see if the results are the same?

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    jumpstartnyc
    Answered on February 06, 2012 at 04:40 PM

    Hi,

     

    Yes it did work but is there a solution for IE because we don't want to tell our users that they can only print it in firefox or whatever other browser?

     

    Thank you

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    NeilVicente
    Answered on February 06, 2012 at 04:49 PM

    IE 8 and older versions, Chrome, Firefox, Safari and Opera worked perfectly. Upon further research, I found out that this bug is exclusive to IE 9.

    http://social.msdn.microsoft.com/Forums/en-US/iewebdevelopment/thread/66cf99a5-20c3-46d5-9765-8355df246d92

    http://stackoverflow.com/questions/8747969/ie9-does-not-print-the-changed-option-in-a-dropdown-list

    The links above point to only one solution - that is to activate compatibility mode for IE 9.

    I will report this issue to our developers. We'll see what they can do about it.

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    jumpstartnyc
    Answered on February 07, 2012 at 10:43 AM

    Thank you!

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    emrew86
    Answered on February 08, 2012 at 04:11 AM

    Hi jumpstartnyc, this is ie9 bug. Anymore we convert dropdowns to div when the forms are printed. We fixed the bug with this way...